Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If the original packaging is unavailable, please pack the item securely using a suitable replacement box and appropriate protective materials to ensure the device is adequately protected during transit. The return address may vary depending on the product and will be specified on the return label.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Shipping

You will be responsible for covering the shipping costs associated with returning your item. Please note that shipping costs are non-refundable. If a refund is issued, the return shipping cost will be deducted from the total refund amount.

Delivery times for exchanged products may vary depending on your location.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have not yet received your refund, please first check your bank account again. Then contact your credit card company, as it may take some time for the refund to be officially posted. Next, contact your bank, as there is often a processing period before the refund appears in your account.

If you have completed these steps and still have not received your refund, please contact us at aupport@strydeforce.com for further assistance.